Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our vehicle repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to deliver our vehicle repair services, including your contact details, vehicle specifications, repair history, and service requirements. This enables us to provide accurate repair solutions and maintain proper service records for your vehicle.
Technical data collected through our website helps improve user experience and is anonymised where possible, not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your information helps us deliver comprehensive vehicle services including:
- Managing repair appointments and workshop scheduling
- Recording vehicle specifications and service history
- Maintaining MOT records and service documentation
- Processing service payments and managing customer accounts
- Communicating repair updates and service reminders
- Providing vehicle maintenance recommendations
We handle your data responsibly, using it exclusively for your vehicle repair needs and essential business operations.
3. Vehicle and Service Documentation
Details about your vehicle, service history, repair records, and MOT certificates are stored securely as confidential information. We maintain these records to ensure service quality and support future maintenance requirements.
Vehicle information is accessible only to our technical team and stored on secure systems with restricted access, maintained for warranty purposes and service continuity.
4. Repair History and Technical Records
Repair details, parts specifications, diagnostic findings, and service documentation gathered during our work are used specifically for service quality and customer support purposes.
Repair history helps us provide consistent care for your vehicle during future visits and supports any warranty claims that may arise.
5. Data Protection Measures
We implement robust security protocols to safeguard your personal and vehicle information. Customer data resides on encrypted systems with access limited to authorised personnel. Physical service records are stored securely and disposed of properly when no longer required.
Our technical team adheres to strict confidentiality agreements concerning customer information and vehicle details.
6. Service Documentation and Maintenance History
We maintain detailed records of your vehicle repairs, parts used, and service schedules to support ongoing vehicle performance. This documentation helps us understand your vehicle history and provide appropriate service recommendations.
Service history forms part of our quality assurance system and is accessible only to team members involved in your vehicle services.
7. Legal Basis for Data Processing
By using our vehicle repair services, you consent to our processing of your information as described in this policy. This includes processing required for service delivery, quality assurance, warranty management, and business administration.
8. Third-Party Information Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for financial transactions, parts suppliers for warranty registration, and MOT testing stations with your consent.
All third-party providers operate under strict data protection agreements meeting UK GDPR standards. We never sell your personal information or vehicle data to marketing organisations.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal information
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, please contact us at: [email protected]. We respond to all valid requests within one calendar month.
10. Data Retention Periods
We retain your personal and service information for as long as necessary to fulfil our services and legal obligations. Repair records and warranty documentation are typically maintained for 5 years after your last service to support warranty claims and future service needs, unless you request earlier deletion.
Financial records are kept for 7 years for accounting and tax purposes. Vehicle and service data are reviewed regularly for ongoing relevance.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes affecting how we handle your data.
Last updated: November 2025